Dataforges Logo

Refund Policy

Last updated: January 1, 2026

Dataforges, Inc. ("Dataforges," "we," "us," or "our") is committed to customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued for our AI Business Intelligence Platform and services. Please read this policy carefully before making a purchase.

1. 14-Day Money-Back Guarantee

New customers on any paid subscription plan are eligible for a full refund within 14 days of their first payment if they are not satisfied with the platform, provided that:

  • The refund request is submitted within 14 calendar days of the initial payment date
  • The account has not been found to have violated our Terms of Service
  • The request is submitted via email to billing@dataforges.io with the account email and reason for the request
  • The customer has not previously received a refund under this guarantee

This guarantee applies only to the first subscription payment. Subsequent billing cycles are subject to the standard cancellation terms below.

2. Subscription Cancellations

You may cancel your Dataforges subscription at any time through your account settings or by contacting support@dataforges.io. Upon cancellation:

  • Your access to the platform continues until the end of the current billing period
  • No further charges will be made after the cancellation is confirmed
  • Monthly subscriptions are not eligible for prorated refunds for unused time within the current billing period
  • Annual subscriptions are eligible for prorated refunds for unused months if cancelled within the first 30 days of the subscription
  • After 30 days, annual subscriptions are non-refundable except as specified below

3. Annual Subscription Refunds

For customers on annual subscription plans:

  • Prorated refunds for unused months are available if cancellation is requested within 30 days of the annual subscription start date
  • The refund amount will be calculated as: (Number of full unused months / 12) × Annual fee paid
  • After the 30-day window, annual subscriptions are non-refundable for the remaining subscription term
  • Annual subscriptions do not convert to monthly billing upon cancellation; access continues to the end of the paid annual period

4. Service Credits for SLA Violations

If Dataforges fails to meet the uptime commitment in our Service Level Agreement (99.9% monthly uptime for standard plans), eligible customers may receive service credits rather than cash refunds. Service credits are calculated based on the extent and duration of the downtime, as defined in the SLA documentation:

  • 99.0–99.9% uptime: 10% monthly fee credit
  • 95.0–98.9% uptime: 25% monthly fee credit
  • Below 95% uptime: 50% monthly fee credit

Service credits are applied to future billing cycles and cannot be converted to cash refunds. Credits must be claimed within 30 days of the SLA violation.

5. Non-Refundable Items

The following are not eligible for refunds under any circumstances:

  • One-time setup, onboarding, or implementation fees
  • Professional services, custom development, or consulting engagements
  • Add-on features or usage-based charges
  • Training programs, certification courses, or workshop fees
  • Subscriptions where the Terms of Service have been violated
  • Monthly subscription fees for the current billing period after the 14-day guarantee period

6. Enterprise Plan Refunds

Enterprise plan refund and cancellation terms are governed by the individual Master Services Agreement (MSA) or Order Form executed between Dataforges and the customer. Enterprise customers should refer to their signed agreements or contact their dedicated account manager for specific refund terms. Enterprise agreements may include custom SLA credits and refund provisions that supersede this standard Refund Policy.

7. Billing Errors

If you believe a billing error has occurred — including being charged an incorrect amount, charged after cancellation, or double-charged — please contact billing@dataforges.io within 60 days of the charge with:

  • Your account email address
  • The date and amount of the disputed charge
  • A description of the billing error

We will investigate all legitimate billing disputes and issue corrective refunds or credits within 5 business days of confirming the error.

8. Refund Processing

Approved refunds will be processed using the original payment method. Processing times are:

  • Credit card refunds: 5–10 business days to appear on your statement
  • Wire transfer refunds: 3–7 business days
  • PayPal refunds: 3–5 business days

We reserve the right to deduct any transaction fees from refund amounts where applicable.

9. Chargebacks

If you initiate a chargeback with your payment provider without first contacting us, we reserve the right to dispute the chargeback, suspend or terminate your account, and recover any costs associated with the chargeback process. We strongly encourage customers to contact our billing team first to resolve any billing concerns.

10. Changes to This Policy

Dataforges reserves the right to modify this Refund Policy at any time. Material changes will be communicated via email or platform notification with at least 14 days advance notice. Changes will apply prospectively to new purchases made after the effective date.

11. Contact

For refund requests and billing inquiries:

  • Billing: billing@dataforges.io
  • Support: support@dataforges.io
  • Company: Dataforges, Inc.